Shipping policy

We aim to deliver your order as quickly and safely as possible.

Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping Options & Rates
We offer the following delivery options:

• Standard Delivery: R100 (3–5 business days)

• Express Delivery: R150 (1–2 business days)

Delivery timeframes are estimates and may vary depending on your location and courier operations.

Delivery Areas
We currently ship nationwide across South Africa.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your delivery in real time.

Delays
While we do our best to ensure timely delivery, delays may occasionally occur due to factors beyond our control (e.g. courier delays, weather conditions, or high order volumes).

Incorrect Address
Please ensure that your delivery address is accurate. We are not responsible for orders delayed or lost due to incorrect or incomplete address details provided at checkout.

Failed Deliveries
If a delivery attempt is unsuccessful, the courier may contact you to reschedule. Additional fees may apply for re-delivery.

If you have any questions regarding your order or shipping, please contact us at info@houseofaubrey.com