Terms of service

OVERVIEW

Welcome to House of Aubrey. Throughout the site, the terms “we”, “us” and “our” refer to House of Aubrey. House of Aubrey operates this website and store, including all related information, content, features, tools, products and services (the “Services”) to provide you with a curated shopping experience.

Our store is powered by Shopify, which enables us to provide the Services to you.

By visiting, interacting with, or purchasing from our Services, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy . If you do not agree, you may not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least 18 years old or have consent from a legal guardian.

You agree to provide accurate, current, and complete information when making purchases or creating an account. You are responsible for maintaining the confidentiality of your account and for all activities under your account.

You may not transfer or sell your account to another party.

SECTION 2 – OUR PRODUCTS

We strive to display our products as accurately as possible. However, colours and appearance may vary depending on your device.

All products are subject to availability. We reserve the right to:

Modify or discontinue products at any time
Limit quantities per order or customer

We do not guarantee that products will meet subjective expectations (e.g. scent preference).

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order.

Orders are only confirmed once payment has been successfully processed.

We may cancel or modify orders if:

Payment cannot be verified
There is an error in pricing or product information

All purchases are subject to our Refund Policy .

SECTION 4 – PRICING AND BILLING

All prices are listed in South African Rand (ZAR) and may change without notice.

Unless stated otherwise, prices exclude:

Shipping fees
Taxes (N/A)

You agree to provide valid payment information and authorize us to charge the full amount for your order.

SECTION 5 – SHIPPING AND DELIVERY

Delivery timelines are estimates only and are not guaranteed.

We are not responsible for delays caused by couriers or external factors. Once your order has been handed to the courier, risk passes to you.

Please refer to our Shipping Policy for full details.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website (including branding, images, text, and designs) is owned by or licensed to House of Aubrey and is protected by intellectual property laws.

You may not reproduce, distribute, or exploit any content without written permission.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools. These are provided “as is” without warranties. Your use of such tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party websites linked on our site. Use them at your own discretion.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

House of Aubrey is powered by Shopify. However, all transactions are between you and House of Aubrey.

Shopify is not responsible for any issues related to purchases made on this store.

SECTION 10 – PRIVACY

Your personal information is governed by our Privacy Policy. By using our Services, you consent to the collection and use of your data as outlined.

SECTION 11 – FEEDBACK

Any feedback or suggestions submitted may be used by us without restriction or compensation.

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct any errors in product descriptions, pricing, or availability at any time without prior notice.

SECTION 13 – PROHIBITED USES

You may not use our Services for:

Unlawful activities
Fraud or misleading behaviour
Violating intellectual property rights
Uploading malicious code
We reserve the right to terminate access for violations.

SECTION 14 – TERMINATION

We may suspend or terminate your access at any time if you breach these Terms.

SECTION 15 – DISCLAIMER OF WARRANTIES

All products and Services are provided “as is” without warranties of any kind.
We do not guarantee uninterrupted or error-free service.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, House of Aubrey shall not be liable for any indirect or consequential damages arising from your use of our Services or products.

SECTION 17 – INDEMNIFICATION